Privacy Policy

Who We Are

At lovelycraft, your privacy isn’t just a policy—it’s our promise. We believe that trust is the foundation of any great relationship, and we are fully committed to protecting the personal information you share with us. This Privacy Policy explains what data we collect, how we use it, and the steps we take to keep it safe. Our goal is to provide you with an exceptional shopping experience while ensuring that your data remains secure, confidential, and respected at all times.

1. Our Commitment to Your Privacy

Your privacy is a fundamental right, and we treat it with the care and respect it deserves. We never sell, rent, or share your personal information with third parties. The data we collect is used solely to improve your experience, enhance our services, and ensure that every interaction you have with lovelycraft is seamless and secure.

2. The Information We Collect

We collect information when you visit our website, make a purchase, or contact our customer support team. The types of data we may gather include:

  • Personal & Contact Information: Your name, email, shipping and billing address, order history, and product preferences.
  • Payment Information: Your chosen payment method and partial card details (we never store full payment credentials).
  • Technical Data: Your IP address, browser type, time zone, and browsing behavior on our website.
  • Marketing Preferences: Your choices regarding promotional emails, updates, and special offers.

3. How We Use Your Information

We use your data to:

  • Provide a personalized shopping experience tailored to your preferences.
  • Process and fulfill your orders efficiently and securely.
  • Offer seamless and responsive customer support.
  • Improve our website’s functionality and optimize user experience.
  • Share exclusive offers, promotions, and product updates—only if you opt in.

4. Cookies & Tracking Technologies

To enhance your browsing experience, we use cookies, web beacons, and Google Analytics. These tools help us:

  • Remember your language, currency, and shopping cart preferences.
  • Optimize website speed, navigation, and usability.
  • Understand visitor behavior to refine our services and better serve you.

You have the option to adjust your cookie settings at any time, though disabling cookies may affect certain website functionalities.

5. Communication & Marketing Preferences

We love keeping you informed about new products, special promotions, and exclusive deals. If you choose to receive updates via email or SMS, we ensure that our messages are relevant and valuable. If you ever wish to opt out, simply contact [email protected], and we will update your preferences immediately.

6. When We Share Your Information

We only share your data when necessary to provide our services, including:

  • Payment Processors & Banks: To process your transactions securely.
  • Shipping Partners: To ensure your orders arrive safely and on time.
  • Service Providers: Such as website hosting and marketing platforms to improve your shopping experience.
  • Legal Authorities: If required by law to prevent fraud or comply with regulations.

7. How We Protect Your Information

Your security is our priority, and we employ industry-leading measures to safeguard your data:

  • Encrypted Storage: Your information is stored on secure, encrypted servers.
  • SSL Encryption: Every transaction is encrypted for maximum protection.
  • No Full Payment Storage: We never retain complete payment details, ensuring an extra layer of security.

While no system is completely immune, we continuously upgrade our security protocols to minimize risks and maintain the highest standards of data protection.

8. How Long We Retain Your Data

We retain your personal information only as long as necessary to provide our services. In some cases, we may keep data longer to comply with legal requirements, prevent fraud, or uphold security standards.

9. Your Rights & Choices

You have full control over your personal data. You can:

  • Access, update, or delete your information at any time.
  • Withdraw consent for data processing whenever you choose.
  • Request details about how your data is used and stored.

To make any changes, contact [email protected].

10. Updates to This Privacy Policy

As our services evolve, we may update this Privacy Policy to reflect new improvements or legal requirements. Any changes will be posted here, and where applicable, communicated via email. We encourage you to review this policy periodically to stay informed.

If you have any questions or concerns about your privacy, please don’t hesitate to reach out to [email protected].

At lovelycraft, we are not just protecting data—we are protecting trust. Your privacy, security, and satisfaction will always be at the heart of everything we do.